![]() ![]() Check the "Hide all Microsoft services" option.Īfter you complete the steps, repeat the instructions for every item until figuring out which app is causing the black screen.Search for msconfig and click the top result to open the System Configuration app.To perform a clean boot of Windows 10, use these steps: On Windows 10, a clean boot is similar to safe mode but allows you to re-enable services individually to determine the component causing the issue. If one or more components are not working correctly, you will see a black screen.Ī clean boot allows you to start the system with a minimal set of services, drivers, and apps, which can help you figure out if something running in the background is causing the screen to turn dark. Typically, Windows 10 loads services, drivers, and apps during startup, which will remain running in the background. For instance, you can reinstall the graphics driver, remove buggy updates, change system settings, and more (see instructions below). Click the Restart button from the bottom-right corner.Īfter the computer boots in safe mode, you can use many troubleshooting steps to fix the black screen problem.Click the More details button (if in compact mode).We are using these methods since we assume the Taskbar is also missing when experiencing a black screen. Quick tip: You can also use the "Ctrl + Alt + Del" keyboard shortcut and click the Task Manager button.Use the "Ctrl + Shift + Esc" keyboard shortcut to open Task Manager.To resolve Windows Explorer process issues, use these steps: If you see a black screen after signing into Windows 10 and can still use the mouse, the problem could be something with the Windows Explorer process. You can determine which component is causing the issue by reconnecting them one at a time until you find the conflict.Īfter finding the problematic peripheral, disconnect it, restart the computer, search online to find a solution, or contact the manufacturer for additional assistance. Once you disconnect the peripherals, restart the computer, and if it returns to normal, the problem will likely be one of the devices. You can fix this problem by disconnecting all peripherals, including printers, cameras, removable drives, Bluetooth, the docking station, and other USB devices from the computer. ![]() However, if it takes a long time, it could be a compatibility problem with the hardware. Typically, spinning dots during startup indicates that an update is in the installation process, and you must wait a few moments. (If documents are open, you might lose unsaved content using this action.)Ĭonnected peripherals may be why the black screen or black screen with the spinning dots during startup. Then press the power button again to restart. ![]() If the black screen still appears, press and hold the power button for about 10 seconds to shut down the device. ![]() (You will need to repeat the steps four times to allow passing through all the possible modes.) Then hit the P key again and the Enter key to cycle through the different display modes to see whether the black screen disappears. When you perform the wake action, you will hear a beep and activity on the screen indicating that Windows 10 can respond to the command and is trying to establish a new connection.Īlternatively, you can use the "Windows key + P" keyboard shortcut to open the "Project" flyout menu. On specific devices, you can wake up the screen by pressing the volume up and volume down buttons at the same time three times (quickly). The "Windows key + Ctrl + Shift + B" keyboard shortcut can restart the video driver and refresh the connection with the monitor. You can also try connecting the monitor to a different computer or using a different video cable to determine whether you are dealing with a broken display, graphics card, or damaged cable.Ī black screen could also happen because Windows 10 will lose its connection with the display. Typically, you will need to press the Function (Fn) key and one of the functions keys like F8 or F10. If the problem occurs on a laptop, use the function key on the keyboard to increase the display brightness. (You may need to check the manufacturer support website for specific details.) It's also a good idea to check the monitor is using the correct input. When you connect to an external monitor, open the control panel on the display to increase the brightness to resolve the black screen problem. In the case that you recently updated the UEFI (Unified Extensible Firmware Interface) or BIOS (Basic Input/Output System), this can sometimes disable the discrete graphics card, which you can only enable again from the motherboard firmware. If the device has both a discrete and integrated graphics card, you can try switching to the integrated video card to determine whether the discrete card is the problem. ![]()
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